C&R Ltd Property Building and Maintenance
Last updated: October 2026
1. Introduction
C&R Ltd Property Building and Maintenance (“C&R Ltd”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our property maintenance services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business name: C&R Ltd Property Building and Maintenance
Location: Spalding, Lincolnshire, United Kingdom
Website: https://crpropertymaintenance.com
Email: enquiries.candrltd@gmail.com
Telephone: 07734 253243
For the purposes of UK data protection legislation, C&R Ltd is the data controller responsible for personal information collected through our business and website.
3. Information We Collect
We may collect the following information when you contact us, request a quotation or use our services:
- Your name
- Email address
- Telephone number
- Details of the property maintenance work you require
- Property address or location, where necessary to provide our services
- Information you voluntarily provide through our contact form, email, telephone, Facebook or WhatsApp
- Correspondence relating to quotations, appointments and completed work
- Payment and invoicing information, where applicable
Our website may also collect limited technical information, such as IP addresses, browser information and website usage or security logs.
We only request information reasonably necessary to respond to enquiries and provide our services.
4. How We Use Your Information
We use personal information to:
- Respond to enquiries and requests for quotations
- Contact you about property maintenance work
- Arrange appointments and site visits
- Prepare and provide quotations
- Carry out agreed building, repair and maintenance services
- Maintain records of work undertaken
- Process invoices and payments
- Meet legal, accounting and tax obligations
- Maintain the security and functionality of our website
- Handle complaints and resolve disputes
We do not use information submitted through our quotation form to send unsolicited marketing emails.
5. Our Legal Basis for Processing Information
Under UK GDPR, we must have a lawful basis for using your personal information.
Depending on the circumstances, these may include:
Contract: Where processing your information is necessary to provide a quotation at your request, enter into an agreement or carry out property maintenance services.
Legitimate interests: Where processing is reasonably necessary to respond to general business enquiries, maintain customer relationships, protect our business or manage website security, provided these interests are not overridden by your rights.
Legal obligations: Where we must retain or process information to comply with applicable legal, accounting or tax requirements.
Consent: Where we specifically request your permission for an activity that requires consent. You may withdraw your consent at any time.
6. Website Contact and Quotation Forms
Our website uses WPForms to allow customers to submit enquiries and request free quotations.
When you complete a form, the information you provide is used to respond to your enquiry and discuss the work required.
Form submissions may be processed by our website hosting and email service providers to enable delivery of your enquiry.
Please avoid including sensitive personal information in the form unless it is genuinely necessary for your enquiry.
7. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted organisations where necessary, including:
- Website hosting and technical service providers
- Email and communications service providers
- Accountants or professional advisers
- Subcontractors or suppliers involved in agreed work, where necessary
- Public authorities where disclosure is required by law
We only share information where there is an appropriate reason to do so and take reasonable steps to protect it.
8. Third-Party Services
Our website is built using WordPress and hosted by Hostinger.
We also use WPForms to manage website enquiries.
Customers may choose to contact us using external services such as WhatsApp or Facebook. These services operate under their own privacy policies and may collect or process information independently.
Our business also uses email services to receive and respond to enquiries.
Where personal information is processed outside the United Kingdom, we will ensure that any transfers requiring safeguards comply with applicable UK data protection requirements.
9. Cookies and Website Technology
Our website may use cookies and similar technologies to support essential functionality, security and performance.
Some cookies may be used by WordPress, website plugins or hosting services.
Where non-essential cookies or tracking technologies are used and consent is required, we will seek your permission before activating them.
You can manage or delete cookies through your browser settings.
If we introduce additional analytics, advertising or tracking services, we will update this policy and implement appropriate consent controls where required.
10. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.
The retention period depends on the circumstances, including:
- Whether your enquiry results in work being undertaken
- The need to maintain records of quotations, agreements or completed jobs
- Accounting and tax recordkeeping requirements
- The need to resolve disputes or establish, exercise or defend legal claims
Information that is no longer required will be securely deleted or otherwise disposed of.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.
These measures may include secure website connections, password-protected administrative systems, restricted access to personal information and appropriate website security updates.
Although we take reasonable precautions, no internet-based system can guarantee absolute security.
12. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Ask us to restrict how your information is processed
- Object to certain uses of your personal information
- Request the transfer of certain information to another provider
- Withdraw consent where we rely on consent to process your information
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact us using the details below.
13. Contact Us About Privacy
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
C&R Ltd Property Building and Maintenance
Spalding, Lincolnshire, United Kingdom
Email: enquiries.candrltd@gmail.com
Telephone: 07734 253243
We will consider privacy enquiries and requests in accordance with applicable data protection legislation.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business activities, website features or legal requirements.
The latest version will be available on this page, with the date of the most recent update shown at the top.